How to view the 24 Hour Thread
In your project dashboard, click on "Review Project Metadata." On your left, you will see a list of filters. Select the "Type" filter to display a list of sub-categories. From that list, click on "Communication."
After clicking on "Communication," a list of Communication Types will appear. You may filter through the communication data by selecting one or more of the listed types:
Note: To see the 24 Hour Thread, you must select Chat, MMS, SMS, Text, or Group.
Once you have selected one or more of the applicable communication types, you will see the Chronological Item List for all of the records. On one of the items, click on the eyeball, and you will see a chart that displays more details. When you click on the link under Thread Group, you will be taken to the 24 Hour Thread.
You will see the familiar look of a conversation in bubbles in order. You can scroll to view the conversation, click on individual items to view just that item, bulk tag, print or download to a CSV file. When done, you can navigate to the next individual item with the arrow keys at the bottom.
How to Tag Items Within a 24 Hour Thread
For navigation instructions, read "How to view the 24 Hour Thread" When viewing a 24 hour thread, you have the option to tag the full thread or individual messages using the bulk tag feature. Select the items you would like tagged by either ...
Shortcut to Navigate a 24 Hr. Thread to Chronological Item List
For navigation instructions, read "How to view the 24 Hour Thread" When viewing the 24 hour thread, the control number at the top is a link that will bring you to the Chronological Item List view with all of the items in that thread. This is useful ...
Exporting 24 Hour and Master Threads
When exporting text and/or chat communications, you will have the option to export the individual messages with attachments to an HTML file of that text or chat message. You also have the option to export out a full thread history or 24 hour ...
Viewing Various Communications and Types
In your project dashboard, click on "Review Project Metadata." On your left, you will see a list of filters. Select the "Type" filter to display a list of sub-categories. From that list, click on "Communication." After clicking on "Communication," a ...
How to Navigate the Channel/Master Thread
When viewing an email, you will see a hyperlink in the "SUBJECT" field. Clicking that link will take you to the chronological item view and display all emails with the same subject. For Text Chat and Group messages you will see a hyperlink in ...