ESI Desktop - Frequently Asked Questions

ESI Desktop - Frequently Asked Questions

Do I Need to Turn off Auto Updates?

If you are loading a data through any ESI Analyst desktop-based applications, it is best to turn any auto updates that would force a restart to your workstation.

These auto updates will shut off the process and the data will need to reprocess import through the "Reprocess Import" option

How Much Space Do I Need to Process My UFDR or PST?

When uploading a Cellebrite UFDR or Microsoft PST, you will need adequate space for the project files to be created. These project files are what is uploaded to ESI Analyst but is saved locally first. As a general rule of thumb, have a 1:1 size allocation (if you have a 30GB UFDR, have 30 GB's of available space).

If the proper space is not available, you will be prompted when you click "process". 

If your main drive doesn't have the available space, you can map your Projects Folder to an external hard drive or another local drive. 

Data can not be stored over the network. 

How can I Cancel and Restart a Project?

If you want to cancel a project after you have already clicked “Process,” select the “Cancel” button right next to it. The cancellation may take a moment to process. Once the cancellation is complete, you can add a new evidence container and begin a new import to said container.

Where are my Project Folders and Logs?

Often times you will want to access your project logs to check for exceptions, counts, errors etc.

To find them, you will go to the ESI Analyst folder to see your logs and projects on your C Drive:

Example: C:\Users\Company Employee\AppData\Local\ESI Analyst\Desktop

Note: sometimes the path is hidden and after the user name you will need to use a backslash "\" then type "appdata then click enter and you will see the subsequent paths.

When you open the Desktop folder, you will see your Logs and Project Folders.

You can open your these folders to access your projects or logs:

If you would like to change this location you have the option to do what when you login to ESI Desktop. Full article here. 

"What does BETA mean when I see it in the interface?"

BETA means that this is a relatively new feature to ESI Analyst. While we thoroughly test these features before we release them to our Partners, we recommend that the data undergo quality control. Any issues noted should be raised with our support team as soon as they are encountered.

Why Am I Seeing Duplicates When I Have Deduplicated my Data?

ESI Analyst's deduplication feature is programmed to deduplicate messages that differ in date time stamp, sender, recipient, and body text.  If you a conversation is held through a variety of devices or account names, the sender might change. For instance, if a message is sent to an individual work email AND personal email, two messages will appear in ESI Analyst. Or if a person switches from texting form their iPhone to texting through their email address on their Mac, the messages will not be deduplicated. 

If you believe you are seeing duplicate messages, check to see if the messages contain differences in time stamps, senders, recipients, and body text.

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